Delivery time is between 2 to 8 business days but we aim to dispatch all orders within 24 hours during weekdays. During really busy peak seasons, we may take up to 2-5 days. The delivery times do not take into account possible delays caused by payment authorization, local post offices´ or import companie´s strikes or delays incurred due to international customs issues, nor any additional duties or taxes your country may require. No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control.
All our deliveries are handled with proven track record of reliability and speed.
Some delivery services require a signature on delivery. If you are unable to sign for the goods, you will need to arrange redelivery with the carrier or collect the goods yourself. If you fail to do so within their timescales (usually 7 days), the goods will be returned to us and you will need to pay for redelivery.
TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. Henua Organics is not required to inform customers of such additional costs and is not required to refund such costs to customer.
Returns should be made within 14 days after delivery of your shipment. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. The only exception to this is if the item is damaged or defective.
To complete your return, we require a receipt or proof of purchase.
The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please allow up to 30 days as sometimes transfers between payment systems might take a longer time.
Please send returned items, including your order confirmation, to:
HENUA Organics, Ltd.
60101 Seinäjoki, Finland
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
When you return a product/s, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN OF DAMAGED PRODUCTS
If you received products damaged during the delivery, please contact immediately firstname.lastname@example.org
If you have any questions regarding shipping or returns, please contact our Customer service email@example.com